Gaining Control Over a Complex Policy Landscape
Client type
Large national public agency with regulatory and operational responsibility.
Challenge
Managing a vast and interlinked set of regulatory documents had become unmanageable. Manual effort and person‑dependence led to inconsistencies and delays. It was especially difficult to understand where proposed changes would have downstream impact — making it risky to implement updates and ensure compliance.
What we did
We mapped the agency’s documentation landscape to make visible how thousands of documents relate — including how terminology, references, and roles are used across the material. All findings were traceable back to the original documents. By involving subject‑matter experts and applying AI methods, we showed how gaps, duplications, and outdated content could be identified, enabling faster, more confident decision‑making around change.
Results
- Much of the complexity could be untangled with limited effort
- Faster policy implementation, better compliance, and reduced person‑dependence
- A scalable, transparent way to govern documentation as a foundation for future change