Connecting the Dots Across the Product Lifecycle
Client type
Global industrial manufacturer.
Challenge
Untapped potential in working seamlessly across functions to improve product quality and outcomes. With limited end‑to‑end visibility — from R&D through production and sales to customer use and decommissioning — it was difficult to connect data and insights to support continuous improvement.
What we did
We created a connected view of the full product flow — from development to field performance — using real data from over five systems. This enabled tracing component failures, linking quality issues to outcomes, and understanding where and why products performed better or worse. Together with the client, we ran a structured PoC with three iterations, identified 30+ potential use cases, and prioritised those with strongest impact on cost reduction and availability.
Results
- Concrete examples of cross‑functional data driving real improvements
- Early wins around component quality, cost of failure, and feedback loops
- A prioritised backlog and next steps to scale, including governance and change management support